Frequently Asked Questions (FAQ)

Welcome to the Body Reset Shop FAQ page. We've answered some of the most common questions about our products, orders, shipping, and subscriptions. If you don't find the information you're looking for, please contact our customer support team—we're happy to help.

Ordering

How do I place an order?

Simply browse our store, add your desired products to your cart, and proceed through our secure checkout process. Once your payment is confirmed, you'll receive an order confirmation email.

Can I change or cancel my order?

If your order has not yet entered processing, we'll do our best to make changes or cancel it. Because we process orders quickly, we cannot guarantee modifications once an order has been submitted.

Please contact us as soon as possible if you need assistance.

Shipping

How long does shipping take?

Orders are typically processed within 1–2 business days.

After your order ships, most deliveries arrive within 2–7 business days, depending on your location and the shipping carrier.

How can I track my order?

Once your package ships, we'll email you a tracking number so you can monitor your shipment's progress.

Please allow up to 24 hours for tracking information to become active.

Do you offer international shipping?

At this time, Body Reset Shop primarily ships within the United States. If international shipping becomes available, we'll update our website with additional information.

Payments

What payment methods do you accept?

We accept most major credit and debit cards along with additional payment methods offered through Shopify Checkout, such as Shop Pay, Apple Pay, Google Pay, and other available digital payment options.

Is checkout secure?

Yes. All transactions are processed through Shopify's secure payment platform using industry-standard encryption to protect your personal and payment information.

Returns & Refunds

What is your return policy?

Please refer to our Return & Refund Policy for complete details regarding eligible returns, refunds, and exchanges.

What if my order arrives damaged?

If your package arrives damaged or you receive the wrong item, please contact us promptly and include your order number along with photos of the product and packaging. We'll work quickly to resolve the issue.

Subscriptions

How do subscriptions work?

If you purchase a subscription product, your order will automatically renew according to the delivery schedule you selected during checkout.

Your payment method will be charged before each recurring shipment until your subscription is canceled.

Can I cancel my subscription?

Yes. You may cancel your subscription at any time through your customer account.

Please note that subscription orders already processed or shipped cannot be canceled.

Can I skip a shipment?

If your subscription platform supports it, you may skip an upcoming shipment or adjust your delivery schedule through your customer account before your next billing date.

Products

Are your products suitable for everyone?

Our products are intended for general wellness and nutritional support. However, individual needs vary.

If you are pregnant, nursing, taking medication, have a medical condition, or are under the care of a healthcare provider, consult your physician before using any dietary supplement.

Do your products diagnose or treat medical conditions?

No. Our products are not intended to diagnose, treat, cure, or prevent any disease. Always consult a qualified healthcare professional regarding medical concerns.

Account

Do I need an account to place an order?

No. You may check out as a guest.

Creating an account, however, allows you to view your order history, manage subscriptions, and save your information for faster checkout in the future.

Didn't Find Your Answer?

If you still have questions, our customer support team is here to help. Contact us using the information provided on our website, and we'll respond as quickly as possible.

Last Updated: July 16, 2026